Our dedicated in-house response team provides a friendly, professional response handling service for all your marketing campaigns or customer service related issues.
We handle responses generated by telephone, post, email or via website, and related to sales promotion lead generation, market research, external and internal promotions or customer service.
Our handling activities include:
- Customer Contact Centre with experienced and professional staff
- Qualification of customer requirements
- Appointment making
Back office processes
- Processing of claims
- Processing of orders
- Literature fulfilment
- Full analysis and reporting of activity
We design and programme bespoke response handling systems that provide full response handling functionality, accountability and audit trail.